Privacy Policy for Nurse Care by Lou Ltd

Who I Am

 

Business name: Nurse Care by Lou Ltd

Email: lou.mld@outlook.com

Registered address: Available on request

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What Information I Collect

 

I may collect and process the following personal data:

 • Name, email address, and phone number (via online booking or enquiries)

 • Relevant health information for clinical purposes (through Cliniko)

 • Appointment dates and notes

 • Payment confirmation (if needed for record-keeping)

 

How I Use Your Data

 

Your personal data is used to:

 • Book and manage your appointments

 • Deliver safe and effective healthcare services

 • Maintain accurate medical and financial records

 • Communicate with you about your care

 

I do not use your data for marketing purposes or sell it to third parties.

 

How Your Data Is Stored

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 • Health records are stored securely in Cliniko, a GDPR-compliant healthcare management system.

 • Any emails or booking information are kept securely in password-protected systems.

 • Data is accessed only by myself for clinical or administrative purposes.

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How Long I Keep Your Data

 

In line with professional guidelines, your health records are stored for 5 years after your last appointment. Other data may be kept as required by law.

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Sharing Your Data

 

Your data is only shared:

 • With services I use to run my business (e.g. Cliniko, email, booking platform)

 • If required by law or professional regulation (e.g. safeguarding concerns)

 

No data is sold or shared for marketing.

 

Your Rights

 

You have the right to:

 • Access the data I hold about you

 • Request corrections

 • Request deletion (where legally permitted)

 

To do so, contact me at lou.mld@outlook.com.

 

Cookies and Website Tracking

 

This website may use basic cookies or analytics to help understand visitor behaviour. No personally identifying data is collected for this purpose. If this changes, I will update this policy.​

 

Policy Updates

 

I may update this privacy policy from time to time. The latest version will always be available on my website.